|Employment type:||Permanent Full-Time|
|Start date:||February 2021|
|Reports into:||National Design & New Build Manager|
|Salary:||Competitive remuneration plan|
including base plus performance-based pay
– to be discussed at interview stages.
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About the role:
As the New Sites and CAPEX Programme Manager, you will play an integral role in ensuring that our clubhouses are delivered on time, on budget, and to our exacting and high-quality design standards to create a world-leading coworking experience for our members. You will work in very close collaboration with all areas of the Hub business, including the National Design & New Build Manager, Chief Property Officer, City General Managers, Chief Operations Officer, and the broader Clubhouse Operations, Product, and Member Experience teams across the organisation.
Not only will you be responsible for the technical assessment of potential new sites, and new build project delivery, you will also be responsible for continually improving our existing spaces through refurbishments, enhancements, and upgrades to comply with our ever-evolving Hub Design Bible.
Working with the National Design & New Build Manager, you will play a key role in the delivery of all major capital expenditure projects for Hub. You will be a key point of contact for external project managers and the broader consultant teams engaged on our projects, as well as contractors, landlords, property managers, statutory authorities, and other external parties with whom we liaise in the delivery of projects. In this position, you will develop long term relationships with key partners (consultants, contractors, and suppliers) to drive value through education efficiencies and discounted fee rates.
- At a general level, be responsible for all new site technical due diligence and construction projects to be undertaken on behalf of Hub, along with major CAPEX projects, working closely with all areas of the Hub business, along with external project managers and consultant teams.
New Site Due Diligence:
- Competitively procure, appoint and coordinate consultant teams to undertake technical due diligence for proposed new sites. Report against specific Hub criteria for new buildings. Typical TDD includes for planning/statutory controls, services engineering, hazardous materials, and other building specific concerns;
- Procure test fit plans to ensure efficiencies can be achieved;
- Obtain budget estimates for the fitout costings based on the test fit plans;
- Advise on required landlords’ scope of works, and assist the Chief Property Officer in the negotiation of heads of agreement, agreement for lease, and lease documents as relates to any technical / constructions issues;
New site fitout and CAPEX to existing sites:
- Work closely with the National Design & New Build Manager to create amazing new clubhouses for our members, which comply with the requirements of the Hub Design Bible in place at the time of project briefing. Design quality and efficiency is paramount to Hub, and must always be considered a priority;
- Procure project managers for individual projects in a commercially competitive environment based on a detailed scope of service, including project management and cost management services;
- Lead and oversee external project managers appointed to each individual project;
- Procure (in a competitive environment), appoint, and effectively manage third-party consultants and contractors, via the external project manager, to ensure on time, on cost, and to design standard, delivery of all new projects;
- Obtain all necessary consents (heritage, planning, building code, landlord) for all works to ensure Hub’s compliance with the law and with its lease covenants at all times;
- Working with the National Design & New Build Manager, scope, specify, manage and deliver on time and on budget construction-related capital upgrade projects relating to existing Hub sites;
- Ensure rigorous project and cost management practices are implemented at all times, and provide regular reporting to all key stakeholders within the Hub business;
- Ensure that works to existing sites are undertaken with the members’ interests first – their experience cannot be negatively impacted during upgrade projects. Consider our sites as similar to working in a live hotel environment. Keep the clubhouse managers and general managers appraised of every detail of the work and timing in the lead-in to works occurring, during the works, and during defects rectification – treat them as your client;
- Implement a rigorous completion and handover regime for all works, ensuring that General Managers and clubhouse teams are trained in how they operate new facilities, and the impacts of CAPEX projects;
- Operational handover regime – Fully define, document, and implement an operational handover regime with inputs from all connected areas of the Hub business. Include communications planning. Operational handover for Hub is the completion of every aspect of a space so the members can use it as intended;
- Work closely with the National Design & New Build Manager on process improvements to ensure consistency of approach with CAPEX projects, and to gain commercial leverage with third party suppliers;
- Implement best practice in project delivery, and develop standard operating procedures and checklists for all tasks;
- Standardise Hub fitout and CAPEX project management insofar as practicable – ensure process is clear and concise;
- Work with the National Design & New Build Manager in the regular review and revision of the “Hub Design Bible”;
- Balance standardisation of fit-out, amenity, and functionality across sites, whilst still allowing for uniqueness and character that connects with the building, local community, and membership of each clubhouse;
- Work with third-party consultants and the National Design & New Build Manager to optimise space budgets to achieve more desks per sqm whilst enhancing member and staff experience through better member amenity;
- Deliver process improvements and systems implementation relating to the role;
- Create checklists for key processes to ensure that nothing is missed;
- Create a preferred panel of consultants nationally from whom competitive quotations can be obtained on a project by project basis;
- Assist the National Design & New Build Manager with better leveraging Hub’s scale with FFE suppliers to drive efficiencies and better delivery timeframes.
- Provide financial reports and CAPEX plans for annual budgeting and regular management updates;
- Maintain 100% accurate CAPEX records at all times – future forecasts, actual versus estimate and variance reporting, board summaries. It is the role of the Programme Manager to have absolute control of the significant CAPEX budget of Hub.
- Report formally on a weekly basis on the progress of all activities to key Hub stakeholders.
Key experience & skills:
- 3 years minimum experience specialising in workplace or hospitality project management (some experience in flexible office environments and coworking is desirable but not essential);
- Experience in hospitality projects (café, restaurant, hotels) desirable;
- Enthusiasm and energy for your role, for coworking, and for Hub;
- A collaborative approach to your work – we have lots of internal stakeholders, members, and broader project teams to involve and motivate;
- An eye for detail – It’s the small things that often make a big impact;
- Excellent time management skills – there is a lot to do!
- Software skills relevant for your role – Gantt chart software and typical business software.
If your experience varies from what we’ve identified but you think you’d be a great fit, we’d love to hear from you.
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Why Hub Australia is a great place to work:
Hub Australia provides premium workspaces, business networks, and services to over 3000 members across 7 locations in Sydney, Melbourne, Brisbane, and Adelaide.
Hub Australia is a certified Great Place to Work and offers a diverse range of benefits to employees, including a personalised training and development fund, paid volunteer leave each year, birthday leave, an invitation to our annual conference, an Employee Assistance Program, phone allowance, and more.
All while working in our great coworking spaces with access to all the member events, perks, and premium facilities our members love.
Hub Australia’s values:
Hub Australia was the first B-Corporation Certified coworking space in Australia, and we’re proud to offer Australia’s first certified carbon-neutral coworking spaces, with all spaces certified through Climate Active.
Our internal values are collaboration, accountability, resourcefulness, adaptability, and beyond profit, all coming together to help us work as a tight-knit, growing team in one of Australia’s most exciting industries.
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